FAQ's
When Will I Be Contacted?
You will receive an email or telephone call by your travel concierge regarding your reservation request within 7 business days.
what does my package include
Standard hotel accommodation for two adults. Exact details vary. Please refer to your certificate or information sheet for further details.
Can I Add Additional Nights or additional people
Yes, our guests can add nights or subtract nights at their convenience. We have the ability to book groups/ family travel of any capacity.
How far in advance can i book my stay?
300 days is as far in advance that we can book your reservation. Our travel packages require advance notice of 60 days before booking. We may be able to complete your reservation inside of this window, however, this is based on hotel availability. Please inquire with your personal travel concierge.
How long do i have to use my travel package?
This depends on when you purchased your travel package. Expiration is typically 24 months from date of receipt. Travel must be completed by the expiration date. Please refer to your travel certificate.
Can I Give Away My Travel Package?
Yes, your travel package is fully transferrable provided you do not have a confirmed hotel reservation.
Can i upgrade my stay to an all inclusive resort?
Yes, we have a multitude of all inclusive resort options. Please refer to the resort list for details.
The all-inclusive option starts at $50 per day per person and can go up to $125 per day per person or higher depending on the resort and dates selected.
The all-inclusive option covers all meals, drinks, snacks, alcoholic beverages and non-motorized activities.
Periods during peak travel times, Spring Break and Holiday's may cost more.
The all-inclusive option starts at $50 per day per person and can go up to $125 per day per person or higher depending on the resort and dates selected.
The all-inclusive option covers all meals, drinks, snacks, alcoholic beverages and non-motorized activities.
Periods during peak travel times, Spring Break and Holiday's may cost more.
How much is airfare?
We are not able to give quotes before you register your travel package and have travel dates selected. Once you have registered your travel package and have selected dates your personal travel concierge will contact you an array of options. You are not obligated to accept any quotes for airfare, upgrades or all-inclusive options.
We do not recommend booking your flights until you have hotel confirmation.
We do not recommend booking your flights until you have hotel confirmation.
Can i exchange my trip for a different destination?
Some destinations are able to be exchanged. Please inquire with your personal travel concierge.
Can I change my date?
Flexibility with dates is expected and we understand when life happens. Dates can be changed as long as hotel reservations are not within confirmed non refundable periods.
Can i change my travel companion?
Once your hotel reservation has been booked your travel companion typically cannot be changed. Please inquire with your personal travel concierge.